At Fatima Global UK, we aim to provide a smooth and reliable shopping experience. Please read our refund and return policy carefully before placing an order.
Eligibility for Returns
You may request a return or refund if:
✔️ You received a damaged or defective product ✔️ You received the wrong item ✔️ The product is significantly different from its description
To be eligible:
You must contact us within 3 days of delivery
The item must be unused and in original condition (if applicable)
Proof (images/videos) may be required
Non-Refundable Situations
Refunds or returns are NOT applicable if:
❌ You change your mind after purchase ❌ You ordered the wrong product yourself ❌ The issue is reported after the allowed time window ❌ Minor differences that do not affect product use
Digital / Service-Based Products (if applicable)
For any digital items or services:
Refunds are not provided once the work has started or delivered
Results (e.g., performance expectations) are not guaranteed
Refund Process
If your request is approved:
Refunds will be processed within 5–7 business days
Amount will be returned via the original payment method
Return Shipping
Customers may be responsible for return shipping costs
In case of wrong or defective item, we will guide you accordingly
Order Issues
If you face any issue with your order:
📧 Email: admin@fatimaglobal.uk
Include:
Order ID
Clear explanation of the issue
Supporting images (if needed)
Our team will review and respond within 24–48 hours.
We believe in fair handling — not unnecessary complications. Clear policies, honest resolutions.
